Healing Gardens — Privacy Policy

Effective Date: 06/25/2026 | Last Updated: 06/25/2026

This Privacy Policy explains how Healing Gardens collects, uses, shares, and protects your personal information, and the privacy rights you have — including rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). By using the Healing Gardens platform, you acknowledge that you have read this Privacy Policy. It is incorporated into and part of our Terms of Service.

1. Who We Are and What This Policy Covers

Healing Gardens ("Healing Gardens," "we," "us," or "our") operates an online marketplace that connects guests with independently owned gardens, farms, and outdoor spaces (each, a "Host" or "Garden") that provide private Offerings such as experiences, ticketed events, and venue rentals. This Privacy Policy applies to personal information we collect through our website, mobile experiences, and related services (collectively, the "platform").

This Policy covers guests, Hosts, and visitors to the platform. It does not cover the independent privacy practices of Hosts or any third-party websites or services we may link to. When you book with a Host, that Host may handle your information under its own practices, for which it is responsible.

2. Information We Collect

We collect the following categories of personal information:

We collect this information directly from you, automatically as you use the platform, and from third parties such as payment processors, analytics providers, and Hosts.

We do not knowingly collect sensitive personal information (such as government IDs, precise geolocation, or health information) except where you choose to provide it, and we do not use or disclose sensitive personal information for purposes beyond those permitted under the CCPA/CPRA.

3. How We Use Your Information

We use personal information to:

Provide, operate, and improve the platform and process your bookings and payments;

Communicate with you about bookings, receipts, customer support, and service updates;

Connect you with Hosts and share booking details necessary to fulfill your reservation;

Personalize your experience and show you relevant Gardens and content;

Send marketing communications, where permitted, which you may opt out of at any time;

Detect, prevent, and address fraud, security issues, and violations of our Terms; and

Comply with legal obligations and enforce our agreements.

4. How We Share Your Information

We may share personal information with:

Hosts — the Garden you book with receives the information needed to fulfill and host your booking;

Service providers — vendors who perform services for us, such as payment processing, hosting, email delivery, analytics, and customer support, under contracts that limit their use of your information;

Legal and safety — authorities or others when required by law, to enforce our Terms, or to protect the rights, safety, or property of any person; and

Business transfers — a successor entity in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising. We do not use third-party advertising cookies or tracking pixels (such as advertising or social-media pixels) to build profiles of you across other websites or services. Because we do not sell or share your personal information for these purposes, we do not offer a “Do Not Sell or Share My Personal Information” link; the analytics and cookies we do use are described in Section 5.

5. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to operate the platform, remember your preferences, and analyze usage so we can improve the platform. We use these technologies for these operational and analytics purposes only — not for third-party or cross-context behavioral advertising. You can control cookies through your browser settings, and we honor recognized opt-out preference signals such as Global Privacy Control (GPC) where required. Disabling some cookies may affect how the platform functions.

6. Data Retention and Security

We retain personal information for as long as needed to provide the platform, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights regarding your personal information, subject to certain exceptions:

Right to know — the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we share it;

Right to access — a copy of the personal information we hold about you;

Right to correct — inaccurate personal information we maintain about you;

Right to delete — personal information we collected from you, subject to legal exceptions;

Right to opt out — of any “sale” or “sharing” of personal information for cross-context behavioral advertising. As explained in Section 4, we do not sell or share personal information for these purposes;

Right to limit — the use of sensitive personal information to what is necessary to provide the service; and

Right to non-discrimination — we will not discriminate against you for exercising any of these rights.

How to exercise your rights. You may submit a request by contacting us at support@healinggardens.co. We will verify your request, which may require confirming information associated with your account. You may use an authorized agent to submit a request on your behalf, subject to verification. We will respond within the timeframes required by law (generally within 45 days, with one permitted extension).

Shine the Light. California Civil Code § 1798.83 permits California residents to request information about disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing.

8. Children's Privacy

The platform is intended for adults. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share the personal information of consumers under 16. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

9. Other State Privacy Rights

Healing Gardens is based in California and its privacy practices are built around the CCPA/CPRA. Depending on where you live and on how and where Healing Gardens operates, residents of certain other U.S. states that have comprehensive privacy laws — such as Virginia, Colorado, Connecticut, Texas, Oregon, and Montana, among a growing number of others — may have similar rights to access, correct, delete, obtain a copy of, or opt out of certain processing of their personal information. Where such a law applies to you, we honor the rights it provides. To exercise any rights available to you under your state’s law, contact us using the details in Section 11, and we will respond as that law requires. The specific U.S. state privacy laws that apply to Healing Gardens depend on its operations and should be confirmed with counsel.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Policy with a revised "Last Updated" date or by other reasonable means. Your continued use of the platform after the update takes effect constitutes your acknowledgment of the revised Policy.

11. How to Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Healing Gardens support@healinggardens.co